Intro
Greetings
Based in North America and passionate about engineering solutions that supercharge corporate workflows. I've been knee-deep in the Managed Service Provider (MSP) and Vendor Management Systems (VMS) scene for over 8 years now, and let me tell you, it's been quite the ride!
My background? Well, it's all about Information Systems and keeping up with the latest tech trends. My goal? To make sure businesses are making the most out of their technology. Whether it's navigating the ins and outs of IT systems or championing the use of Software as a Service (SAAS) applications, I've got you covered.
What sets me apart? My love for learning. I thrive on challenges and see them as opportunities to grow. As a Solution Engineer, I'm all about thinking outside the box and coming up with the best solutions for my clients.
Looking back, one project that really stands out is my time at Pontoon Solutions. I had the chance to lead some game-changing initiatives that redefined how we use technology to drive success for our clients.
But hey, work isn't everything, right? Outside of my professional life, I'm a bit of a wanderer. I love traveling and soaking up different cultures. Oh, and did I mention I'm currently tackling a new language? It's a fun challenge that keeps me on my toes. And when I'm not jet-setting or hitting the books, I'm all about giving back to my community, especially the LGBT community. It's important to me to lend a helping hand where I can.
That's me in a nutshell – a problem-solver, a tech enthusiast, and a lifelong learner. Ready to take on whatever challenges come my way.
Career Experience
QuantumWork Advisory, San Francisco Bay Area
09/2024 – Present
Integrations Consultant
- Lead the design and implementation of complex system integrations between client platforms and ERP systems, including Workday, SAP, and Oracle.
- Leverage REST APIs, bulk data APIs, and secure SFTP transfers to enable seamless, automated data exchange across enterprise ecosystems.
- Develop and maintain data models and mapping logic to support integration workflows, ensuring data consistency, normalization, and alignment with enterprise architecture standards.
- Collaborate with cross-functional teams in Agile/Scrum environments, contributing to sprint planning, backlog refinement, and iterative delivery of integration features.
- Translate complex business and technical requirements into detailed integration specifications, including interface definitions, transformation rules, and exception handling strategies.
- Execute and manage System Integration Testing (SIT) and Unit Testing, developing test cases, preparing data, and coordinating with ERP and SaaS vendors to resolve defects and validate system functionality.
- Advise clients on integration architecture, best practices, and performance optimization to ensure scalability, compliance, and operational efficiency.
Pontoon Solutions, Jacksonville, FL
08/2022 – 06/2024
Solutions Engineer
- Lead technical projects in complex end-to-end enterprise implementations, expansions, and operational program efficiencies.
- Led requirements gathering, solution design, testing, and deployment of client invoicing solutions.
- Analyzed clients' business and technical challenges to design comprehensive solutions that seamlessly integrate into customer environments.
- Provide consultation to internal and external leadership on technology best practices and trends.
- Conduct technology research and analysis to support project business rules and advocate courses of action to maintain cost-effectiveness and competitiveness.
07/2021 – 08/2022
Global IT Manager – Segment Lead (T&C)
- Defines and promotes clear governance structure, responsibilities and serve as direct escalation to the Global Segment Leader as related to managing the Customer Support and VMS Data Implementation/Maintenance channels.
- Monitors colleague performance, educate, and coach for career growth and performance improvement; provide feedback and mentorship for direct report employees.
- Provides thought leadership to Head of Global Pontoon IT by providing insights that are driven by leading practices in support services and data management.
- Provides daily direct management to the Communication & Training team and Technology Release Manager to ensure department level goals and objectives are defined, assigned, and achieved.
GRI Inc, Detroit, MI
06/2019 – 07/2021
Solutions Architect
- Design programs and align systems to allow customers to leverage outsourcing solutions that support scalability, cost, and compliance initiatives.
- Lead implementation discovery sessions with new and existing clients.
- Develop and translate the requirements to internal teams to successfully implement and aid in the deployment of the design.
- Determine and document technical and integration requirements.
- Creation of test plans, ensuring and leading the customer through the UAT process including documentation of findings and collaboration with the SAAS partner on issue resolution and re-testing.
- Report Analysis and creation in various systems identified in discovery sessions from implementation.
ProUnlimited, San Francisco, CA
06/2017 – 06/2019
Configuration Specialist
- Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
- Perform Vendor Management System (VMS) configurations for new and existing Clients by tracking configuration requests and corresponding core activities; interface with internal and external application users.
- Facilitate internal meetings and provide control versions of any necessary documents for meeting(s).
- Investigate and validate issues and concerns from internal users regarding configuration.
- Coordinate, execute, and deliver multiple concurrent configuration administrative tasks.
- SOP Documentation creation for internal users.
Education
Education
-
Full-Stack Web Developer Bootcamp
November 2023
UDEMY
-
Scrum Master Certification
February 2023
Scrum.org
-
Six Sigma Green Belt Certification
Jan 2023
Lean Six Sigma
-
A.S. Human Behavioral Sciences
August 2016
City College of San Francisco, San Francisco, CA
-
B.S. Business Information Systems Management
May 2016
San Francisco State University, San Francisco, CA
-
SAP Certification
May 2016
San Francisco State University, San Francisco, CA
Technical Experience
- Java
- NodeJs
- HTML
- CSS
- React
- Unity XR / Meta XR
- Unity
- Blender
- Generative AI: Prompt Engineering
- Language Models (GPT-4, Claude, BERT, Lamda)
- TOGAF 9.2
- Six Sigma Green Belt
- Scrum Master Certified
- Design Thinking Process
- MongoDB
- Microsoft BI
Contact
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19.99 |
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29.99 |
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Description |
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| Item One |
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29.99 |
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19.99 |
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29.99 |
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19.99 |
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29.99 |
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100.00 |